# Skills & Certifications ## Technical Python (Pandas), SQL, Power BI (DAX), SwiftUI, Flask, local LLM deployment, AI-assisted development, sentiment analysis (lexicon-based and LLM-based), data visualization, automation/scripting, web scraping ## Platforms Salesforce Service Cloud, Khoros Care, Salesforce Communities, Discord, Luma ## Community & Program Management Online community management & moderation, community strategy, cross-functional team leadership, project management, conflict resolution, customer support ## Communication Non-Violent Communication (NVC), Motivational Interviewing, Crisis De-escalation, cross-cultural stakeholder communication ## Certifications - ASIST — Suicide First Aid (LivingWorks, 2024) - Community Manager Certification Level 1 (Khoros, 2021) - Moderation Certification (Khoros, 2021) - Community Frameworks and Models (The Community Roundtable, 2024) - Community Strategy Fundamentals (Community Strategy Academy, 2024) - Motivational Interviewing – Foundational (Psychwire, 2024) - SQL (Codecademy, 2020) ## Education - MA, Counselling Psychology — Yorkville University (in progress) - BA, Social Development Studies — University of Waterloo (Dean's Honour Roll) - Certificate, Criminal Psychology — Durham College (President's Honour Roll)